GlobalFlixZone – Refund Policy

Last Updated: November 17, 2025

1. Overview

At GlobalFlixZone, customer satisfaction is important to us. This Refund Policy explains when refunds may be granted for purchases made through our platform. By subscribing to our service, you agree to this Refund Policy.

2. Eligibility for Refunds

Refunds may be issued only under the following circumstances:

2.1 Non-Delivery of Service

A refund will be issued if:

You do not receive your login credentials or activation details within the promised delivery time.

You contact support and we are unable to verify that delivery occurred.

2.2 Technical Issues Caused by Us

A refund may be granted if:

The service cannot be activated due to an issue on our side.

A verified technical issue prevents access to the service and cannot be resolved within a reasonable timeframe.

2.3 Service Not as Described

If the service you receive is significantly and demonstrably different from what was advertised, a refund may be considered after investigation.

3. Non-Refundable Situations

Refunds will not be issued for the following:

3.1 User Device or App Issues

Incompatibility with your device

Incorrect installation of third-party apps

Personal device malfunction or misconfiguration

3.2 Internet or Network Problems

Slow internet speeds

High latency or unstable connection

ISP-level blocking or restrictions outside our control

3.3 Partial Use of Subscription

Refunds are not provided for:

Used subscription periods

Change of mind after activation

Early cancellation of an active subscription

3.4 Account Misuse or Violation

No refunds will be issued if your account is suspended due to:

Sharing login details

Using multiple devices beyond your plan

Unauthorized reselling of the service

Breach of our Terms & Conditions

3.5 Third-Party App or Source Issues

We do not issue refunds for temporary outages, channel source changes, or content availability issues that are outside our direct control.

4. Refund Request Process

To request a refund, please contact our support team at [email protected] with the following information:

Full name

Email used for purchase

Order number or subscription details

Description of the issue

Screenshots or proof (if applicable)

We respond to all refund requests within 24–48 hours.

5. Evaluation & Resolution

Once your request is received:

Our team will review the issue

We may request additional information

A determination will be made based on this policy

If approved, refunds will be issued to the original payment method.

6. Timeframe for Refunds

Approved refunds typically take 3–10 business days to process, depending on your bank or payment provider.

7. Changes to This Refund Policy

We may update this policy at any time. Updated versions will be posted on this page and become effective immediately upon publication.

8. Contact Us

If you have questions about this Refund Policy or need support, please contact us: Email: [email protected]